Immigration Attorney

New Frontier Immigration Law is a fast-growing, mid-sized law firm in Phoenix, AZ, committed to humanitarian-based immigration and innovative solutions for seemingly impossible problems.

We help immigrants live free by providing family-based immigration and removal defense services. Our team is passionate about creating an atmosphere where each member can be productive and hone their skills, so they are always learning, growing, and improving.

As an Attorney at New Frontier Immigration Law, you will act as a connection, providing product/services information and resolving developing problems with precision and competence.

You will be responsible for ensuring exceptional service standards and sustaining high customer satisfaction by handling high amounts of incoming calls, producing sales leads, and identifying and evaluating customers' needs to deliver satisfaction.

• Handle high amounts of incoming calls
• Produce sales leads
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Reach personal/customer service team sales targets and call handling quotas
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

• Bilingual in English and Spanish (native level Spanish)
• Possess a four-year bachelor's degree and a three-year law degree from an accredited law school and be in good standing
• Have previous experience and demonstrated success in sales
• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
• Experience with CRM systems and practices
• Customer orientation and capacity to adapt/respond to different types of characters