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Field Engineer

hace 2 meses

Tabasco, México Speedcast A tiempo completo

Job Summary

The Field Engineer is a key member of our team at Speedcast, responsible for the installation, operation, and maintenance of VSAT and other communications-related equipment at remote locations. This role requires a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities

  • Carry out or assist in surveys, installations, commissioning, and operation of Communication Systems in line with the scope of work.
  • Travel to remote locations as directed, taking into account HSE issues regarding travel abroad.
  • Keep local client representatives updated on ongoing work, projects, operations, and any changes.
  • Participate in the established KPI process, including bi-yearly reviews, agreement of business, team, and individual objectives, and an updated personal development and training plan.
  • Work in compliance with required QHSE policies and procedures.
  • Attend and complete HES training as well as other company-provided training.
  • Report any accident, incident, or occurrence deemed dangerous or hazardous through the channels provided by the Company's Management Systems.
  • Actively participate in the development of the Company's QHSE culture and Management Systems by suggesting improvements, ideas, or additions.
  • Perform assignments as directed by the Customer Service Centre or Operation engineers.
  • Recognize situations requiring a service call escalation.
  • Provide timely, accurate, and unambiguous updates to the ticketing system.
  • Effective 'debrief' and reporting of service calls after closing/ending these.
  • Follow appropriate procedures, either internal or by the client as needed to resolve the issue.
  • Communicate issue and problem resolution notes with Field Technician Coordinator, Operations Engineers, and Customer Service Centre.
  • Work within established guidelines and procedures.
  • Maintain work areas in a clean and organized manner.
  • Perform any other duties assigned by your manager.
  • Update job knowledge by participating in educational opportunities.
  • Explore opportunities to add value to the existing job or future jobs by the clients and sites visited.

Requirements

  • University degree in Computer Science or Network/Telecommunications or 2 years of equivalent experience.
  • Sound technical knowledge of Electro-Mechanical systems, or a degree equivalent Electronic/Electrical Engineering qualification.
  • A good understanding of HES issues for offshore work and work in remote locations.
  • Good troubleshooting skills, and ability to work with complex problems.
  • Well-organized, and the ability to prioritize under pressure.
  • Good written and verbal communications skills required in English.
  • Good interpersonal skills; with the ability to work as part of a team.