Customer Experience Manager for Mexico City

hace 3 horas


Xico, México Ttec A tiempo completo

Be the Spark That Brightens Days and Ignites Your Career

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TTEC, a global leader in customer experience technology and services, is seeking a highly motivated Customer Experience Manager to join our team in Mexico City. As a Service Delivery Manager, you will play a key role in leading, mentoring, and coaching your team to deliver exceptional customer experiences.

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About TTEC

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We are a company that makes customers happy. Our purpose is to build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We have been helping companies achieve their goals since 1982.

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Job Summary

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In this role, you will be responsible for supporting and motivating your team to meet client goals. You will work closely with your team to answer associate questions, issues, and customer escalations while ensuring quality customer experience on every call. You will also act as a leader, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility.

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Key Responsibilities

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  • Improve key success metrics associated with goals, including Customer Satisfaction Score, Service Level Goals, and Quality Goals.">
  • Catch and coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes.">
  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team.">
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Requirements

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To be successful in this role, you will need:

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  • Minimum 1 year call center or equivalent work experience.">
  • A continuously performance-driven culture and a customer-focused mindset.">
  • The ability to mentor and inspire others, engage and support your team, and consistently promote a performance-driven culture.">
  • Understanding, interpreting, and manipulating data for reporting.">
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What We Offer

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In return for your hard work and dedication, we offer:

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  • A competitive salary of $60,000 per annum, based on your experience and qualifications.">
  • A supportive environment that encourages career development and growth.">
  • An inclusive culture and community-minded organization where giving back is encouraged.">
  • A global team of curious lifelong learners guided by our company values.">
  • Paid time off (PTO) and wellness and healthcare benefits.">
  • A great compensation package and performance bonus opportunities.">
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About Us

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TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by delivering amazing service and technology, and humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.



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