Customer Service Operations Specialist

hace 2 días


Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo
Overview

PepsiCo, one of the largest food and beverage companies in the world, is seeking a Customer Service Operations Specialist to join our team. As part of our Global Business Services division, this role will play a critical part in ensuring day-to-day order processing for Argentina, driving gold standard customer service, and maintaining site performance metrics.

Responsibilities

The Customer Service Operations Specialist will be responsible for:

  • Ensuring day-to-day order processing for Argentina, including order confirmation, reporting, and decision-making supporting activities;
  • Providing stock check validation to create deliveries in the system;
  • Synchronizing the supply network by defining, implementing, monitoring, and achieving continuous improvement of the 'Order to Cash' process to ensure the level of service and correct supply at the point of sale;
  • Backfilling other Order Management Analysts on vacation.
Qualifications

To be successful in this role, you will need:

  • A working knowledge of order processing and order life-cycle;
  • Proficiency in Microsoft Excel;
  • English intermediate skills.
What We Offer

We offer a competitive salary of $60,000 per year, as well as opportunities to learn and develop every day through a wide range of programs. You can expect:

  • Internal digital platforms that promote self-learning;
  • Development programs according to Leadership skills;
  • Specialized training according to the role;
  • Learning experiences with internal and external providers;
  • Recognition programs for seniority, behavior, leadership, moments of life, among others;
  • Financial wellness programs that will help you reach your goals in all stages of life;
  • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
About Us

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.



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