Customer Service Representative II

hace 6 días

Tijuana, Baja California, México Buscojobs México A tiempo completo
Job Summary

Buscojobs México seeks a highly skilled Customer Service Representative II to join our team. As a liaison between customers and operations, you will ensure that our organization meets the expected level of service and quality objectives of our clients.

Key Responsibilities
  • Primary owner of demand management, ensuring timely and efficient order processing.
  • Provide customer support, including processing sales orders, managing sales orders, and responding to internal and external customer inquiries.
  • Translate customer inquiries into actionable tasks, developing and maintaining customer relationships with a focus on 100% customer satisfaction.
  • Interact with internal departments to ensure customer expectations are communicated and met, striving to meet department metrics as outlined by Sales Manager and Sales Director.
  • Collaborate with sales managers to forecast portal downloads, anticipate issues, and work with cross-functional resources for problem resolution.
  • Provide support for ACMT customer accounts as priorities and schedules dictate, keeping up-to-date knowledge of accounts.
  • Work directly with Sales Managers and Product Managers to develop new business opportunities, resolving credit issues with accounting as needed.
  • Review customer backlog and historical reports to watch customer order patterns, providing early warnings to buyers as new orders are needed.
  • Enter Customer Complaints in Windchill, provide RMA to customers, and work with cross-functional teams for closure.
  • Defend and refute Supplier Ratings to maintain an acceptable level for Quality and Delivery, preparing and handling all documents and correspondence professionally and in a timely manner.
Requirements
  • Bachelor's Degree or 3 or more years in a customer service/inside sales role.
  • 2-5 years of customer service experience with preparing quotations, order entry, contract review, expediting orders, and updating order status.
  • Ability to read, write, speak, and understand English, with proficient written and verbal communication skills.
  • Solid critical thinking skills to analyze information and develop creative approaches to problem-solving.
  • Excellent verbal and written communication skills, able to build rapport and enhance Carlisle IT relationships with customers.
  • Exceptional organization skills, detail-oriented approach, and thorough in completing tasks with speed.
  • Excellent computer skills with MS Office programs and experience with MRP systems.
  • Able and willing to work overtime and flexible hours to meet customer needs, self-motivated, and maintain a positive attitude.
Benefits
  • Benefits according to LFT.
  • Life insurance.
  • Medical expenses insurance.
  • Medical services on site.
  • Cafeteria.

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