Customer Service Representative
hace 1 mes
Job Title: Customer Service Representative
Job Summary:
The Customer Service Representative will be responsible for providing excellent customer service and support to customers through various channels such as phone, email, and chat. You will be the primary point of contact for customers and will be responsible for resolving their queries, concerns, and issues in a timely and efficient manner.
Key Responsibilities:
- Answer incoming customer calls concerning billing, trip information, and policy and procedures.
- Provide accurate information to resolve all customer inquiries in a polite, professional, and timely manner.
- Accurately note all incoming and outgoing contact information in tour delivery systems.
- Review, prepare, and route customer information via email to relevant co-workers to inform, update, or request information needed to resolve a customer issue.
- Remain knowledgeable of WorldStrides policy and procedure within the scope of the CSR function.
- Provide ongoing feedback to the immediate leader to promote growth within this function.
- Support Quality Assurance checks by leadership; this position will be monitored and/or recorded for quality assurance regularly.
- Debrief Team Leader on problematic accounts and trends identified during customer contact.
- Assist with outbound customer calls or other cross-functional work during non-peak periods.
Requirements:
- Associate degree or post-high school graduate preferred.
- 1-2 years of experience in customer service or a related field such as tourism.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making skills.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Proficient in computer skills and experience using a CRM system.
- Availability to work flexible hours, including weekends and holidays.
- Positive attitude and willingness to learn and grow with the company.
-
Customer Service Representative
hace 3 semanas
Mérida, Yucatán, México WorldStrides A tiempo completoJob Title: Customer Service RepresentativeJob Summary:The Customer Service Representative is responsible for providing excellent customer service and support to customers through various channels. This role requires strong communication and problem-solving skills to resolve customer inquiries in a timely and efficient manner.Key Responsibilities:Answer...
-
Bilingual Customer Service Representative
hace 4 semanas
Mérida, Yucatán, México Boldr Impact A tiempo completo**Bilingual Opportunities****Available to Rotate Shifts****Key Responsibilities**We are seeking a highly motivated and results-driven Bilingual Customer Service Representative to join our team at Boldr Impact. As a Sales Development Associate, you will be responsible for conducting phone calls to our client's list of cold and warm leads to close them as...
-
Customer Service Advocate
hace 2 semanas
Mérida, Yucatán, México Worldstrides A tiempo completoWe are seeking a highly skilled Customer Service Representative to join our team at Worldstrides.Job Summary:This is a full-time position responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded. The ideal candidate will have excellent communication and interpersonal skills, with the ability to...
-
Customer Service Ambassador
hace 4 semanas
Mérida, Yucatán, México Worldstrides A tiempo completoJob SummaryThe Customer Service Representative at WorldStrides is responsible for providing exceptional customer experiences. This role requires a strong understanding of company policies and procedures, as well as excellent communication and problem-solving skills.Key Responsibilities- Provide timely and accurate responses to customer inquiries, both...
-
Customer Service Representative
hace 4 semanas
Mérida, Yucatán, México Talents Code A tiempo completoJob Title: Support SpecialistAt our company, we are seeking a responsible and detail-oriented Support Specialist to join our team. As a Support Specialist, you will be the first point of contact for customers, providing assistance and resolving issues in a timely and professional manner.Key Responsibilities:1. Respond to customer inquiries via phone, email,...
-
Customer Service Team Lead
hace 1 semana
Mérida, Yucatán, México WorldStrides A tiempo completoJob Title: Customer Service Team LeadAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at WorldStrides. In this role, you will be responsible for leading a team of customer service representatives and providing exceptional support to our customers through various channels.Key Responsibilities:Lead a...
-
Virtual Assistant
hace 4 semanas
Mérida, Yucatán, México Worldstrides A tiempo completoAbout WorldStrides, ISA, & TEAN:WorldStrides is a leading educational student travel and education abroad company in the US, providing a variety of programs to millions of students since 1967. The company's mission is to ignite personal growth through educational travel and study abroad. ISA and TEAN, as a division of WorldStrides, aim to transform...
-
Customer Service Team Lead
hace 1 mes
Mérida, Yucatán, México Worldstrides A tiempo completoJob Summary:The Customer Service Team Lead will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members. The TL has a strong working knowledge of WorldStrides products, policies, workflows, and platforms and performs across these with a...
-
Customer Service Representative
hace 4 semanas
Mérida, Yucatán, México Cronoshare A tiempo completoKey Responsibilities:• Respond to customer inquiries via phone and email.• Resolve customer complaints and issues in a timely and professional manner.• Strong communication and problem-solving skills are essential for success in this role.
-
Customer Service Representative
hace 4 semanas
Mérida, Yucatán, México Cs Enterprises At Connectnet A tiempo completo**Job Summary**:We are seeking a highly skilled Bilingual Customer Service Agent to join our team at Cs Enterprises At ConnectNet in Mérida, Yucatán. As a key member of our customer support team, you will be responsible for providing exceptional service to Spanish and English-speaking customers, resolving their issues, and ensuring their satisfaction.**Key...
-
Asistente de Soporte Bilingüe Remoto
hace 7 días
Mérida, Yucatán, México Customer Service Is A tiempo completo**Sobre la Empresa**: Customer Service IS es un proveedor líder de servicios al cliente con sede en Mérida, Yucatán.**Salario**: El salario para este puesto se encuentra entre $20,000 - $30,000 MXN mensuales, dependiendo de la experiencia y habilidades del candidato.**Descripción del Puesto**: Buscamos a un Asistente de Soporte Bilingüe remoto para...
-
Customer Experience Representative
hace 2 semanas
Mérida, Yucatán, México Boldr Impact A tiempo completoAbout the RoleAt Boldr Impact, we are seeking a highly skilled and empathetic Customer Service Agent to join our team. As a key member of our customer-facing unit, you will play a pivotal role in ensuring exceptional customer experiences across various channels.The ideal candidate will possess excellent communication skills, both written and verbal, with the...
-
Customer Service Ambassador
hace 1 semana
Mérida, Yucatán, México Hyatt Regency Merida A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Ambassador to join our team at Hyatt Regency Merida.This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and contributing to the smooth operation of our Reception within the Rooms Division.About YouTo be successful in this role, you...
-
Customer Service Representative
hace 4 semanas
Mérida, Yucatán, México Boldr A tiempo completoAbout BoldrBoldr is a global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries and we want to...
-
Customer Service Ambassador
hace 4 semanas
Mérida, Yucatán, México Boldr A tiempo completo**ROLE OVERVIEW**:At Boldr, we're seeking a skilled Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through empathetic and professional interactions.**KEY RESPONSIBILITIES**:Interact with customers to provide accurate and complete information,...
-
Customer Service Ambassador
hace 1 mes
Mérida, Yucatán, México Worldstrides A tiempo completoKey Responsibilities:Deliver exceptional customer experiences by identifying and addressing their needs and concerns.- Provide accurate and timely information to customers regarding products, services, and policies.- Resolve customer issues through thorough investigation, effective problem-solving, and collaboration with internal teams when necessary.-...
-
Customer Service Liaison
hace 3 semanas
Mérida, Yucatán, México Cs Enterprises At Connectnet A tiempo completoJob Summary: Cs Enterprises At ConnectNet is seeking a skilled Bilingual Customer Service Agent to provide exceptional support to Spanish and English-speaking customers. This is a home office opportunity that requires no prior experience.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Communicate...
-
Customer Service Specialist
hace 4 semanas
Mérida, Yucatán, México Worldstrides A tiempo completoJob Overview: At Envision by Worldstrides, we are seeking a highly skilled Customer Experience Advisor to ensure a seamless and positive experience for our enrolled families. As a crucial member of our team, you will address inquiries, provide assistance with logistics and travel-related concerns, and maintain a high level of customer satisfaction.Key...
-
Program Management Representative
hace 4 semanas
Mérida, Yucatán, México WorldStrides A tiempo completoJob SummaryWorldStrides seeks an experienced and skilled Program Management Representative to join our team. As a key member of our Program Management team, you will be responsible for converting and retaining students that apply for programs in their designated program portfolio.Employ best practices to advise and direct students from program application to...
-
Customer Service Specialist
hace 2 semanas
Mérida, Yucatán, México Fedex Express Lac A tiempo completoJob SummaryWe are seeking a skilled Customer Service Specialist to join our team at FedEx Express Lac. In this role, you will be responsible for providing exceptional customer service, handling packages, and ensuring timely delivery.About the RoleAs a Customer Service Specialist, you will be the primary point of contact for customers, answering their queries...