IT Process Engineer

hace 1 semana


Chihuahua, Chihuahua, México Jabil A tiempo completo

About the Role

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The IT Process Engineer I is responsible for helping to formalize and improve our IT processes, focusing on change management, incident response, and problem solving. This role involves driving assessments, planning, and authorization of changes to our production environment, minimizing disruption to services, and ensuring stability, timeliness, and accuracy.

Key Responsibilities

  1. Drive the assessment, planning, and authorization of changes to the IT production environment.
  2. Minimize disruption of services due to improper change implementation.
  3. Identify root causes of Incidents or their prevention.
  4. Ensure services are stable, timely, and accurate, and Incidents do not occur or recur.
  5. Support other processes by providing accurate data related to the production environment.
  6. Seek out, understand, and interpret IT organization and Jabil process requirements.
  7. Participate in the design and implementation of processes and related tools and/or methodology to ensure cost-efficient, timely, and effective services.
  8. Maintain concise process management documentation.
  9. Oversee day-to-day administration and operation of processes and associated tools.
  10. Monitor process performance against Key Performance Indicators (KPIs) and other measurements.

Requirements

  • Bachelor's degree in computer science or related discipline.
  • Minimum 0-2 years of overall IT experience.
  • Customer service skills and effective communication skills - both verbal and written.
  • Ability to follow written and verbal directions.

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