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Service Management Support Professional
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We are seeking a skilled professional to join our global service delivery team at HRS Hospitality & Retail Systems.
The ideal candidate will be responsible for supporting the implementation and provision of the HRS-wide portfolio of products to hospitality-related companies.
We offer a diverse range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more.
About the Job DescriptionThis role involves providing support and implementing the HRS-wide portfolio of products for hospitality-related companies. The ideal candidate will be results-driven, people-oriented, enthusiastic about digital transformation within the hospitality industry using innovative technologies and software.
Responsibilities:
- Support the implementation and configuration of Opera Cloud PMS solutions.
- Offer on-site and remote assistance to clients during and after implementation.
- Deliver training sessions for client staff on the use of Opera Cloud PMS.
- Resolving technical issues related to the PMS system.
- Maintaining open and effective communication with clients and internal teams.
- Documenting implementation processes and client interactions.
Required Qualifications:
- Bachelor's degree in Hospitality or Tourism.
- Intermediate to Advanced English proficiency.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and relevant IT tools.
- Commitment to customer satisfaction and enthusiasm for the hospitality industry.
- Ability to travel within and outside of the respective country.
- Aptitude to work on-site at client facilities or in a home office setting.
- Basic to Intermediate Spanish proficiency.
