Equipment Maintenance Specialist

hace 2 días


Xico, México Kone México A tiempo completo
Job Overview

We are seeking an experienced Equipment Maintenance Specialist to join our team in Mexico City. As a key member of our service operations team, you will be responsible for ensuring the efficient and safe operation of our equipment.

About the Role

This is a full-time position that requires excellent customer relationship management skills, attention to detail, and the ability to work independently with minimal supervision.

Responsibilities
  • Customer Relationship Management:
    • Ensure customer satisfaction through quality of service and regular communication.
    • Accurately report work performed in real-time to ensure accuracy of e-Optimum and Customer Notification.
    • Maintain excellent relationships with customers, contact persons, and end-users.
    • Accountable for equipment safety and performance.
    • Manage site environment during service operations.
    • Identify site risks and communicate them to your supervisor.
    • Take immediate action on site in case of high risk identification and apply escalation procedure.
    • Perform unplanned service repairs based on equipment needs.
  • Service Operations:
    • Ensure end-user and site safety.
    • Responsible for safe working practices and execution of maintenance instructions.
    • Execute service visits (planned maintenance, callouts, and service repairs) respecting schedule and time limits.
    • Plan workload effectively with service supervisor.
    • Raise sales leads to supervisor.
    • Back report work done accurately and timely.
    • Submit time sheets based on execution.
    • Manage proximity stock, identifying spare needs, requesting spares from supervisor.
    • Keep service tooling, van, instruments, etc., safe, maintained, and in good condition.
  • Leadership/People Management:
    • Regularly update supervisor on relevant information.
    • Familiarize yourself with lift and associated technology, attending proposed training.
    • May be required to give training/coaching to nominated personnel by supervisor.
Benefits

We offer a competitive salary of $60,000-$80,000 per year, depending on experience, as well as opportunities for professional growth and development. Our company culture values innovation, partnership, and sustainability, providing a positive work environment for all employees. We prioritize employee engagement and encourage open communication, recognizing the value of every individual's contribution.

Company Overview

Kone México is a leading provider of innovative elevator solutions, committed to creating a sustainable and people-centric work environment. Our mission is to design, manufacture, and install elevators that make cities more livable and accessible. We strive to build a diverse and inclusive workplace, where everyone feels valued and supported. Join us in shaping the future of urban mobility and making a difference in people's lives.



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