Equipment Maintenance Specialist
hace 2 días
We are seeking an experienced Equipment Maintenance Specialist to join our team in Mexico City. As a key member of our service operations team, you will be responsible for ensuring the efficient and safe operation of our equipment.
About the RoleThis is a full-time position that requires excellent customer relationship management skills, attention to detail, and the ability to work independently with minimal supervision.
Responsibilities- Customer Relationship Management:
- Ensure customer satisfaction through quality of service and regular communication.
- Accurately report work performed in real-time to ensure accuracy of e-Optimum and Customer Notification.
- Maintain excellent relationships with customers, contact persons, and end-users.
- Accountable for equipment safety and performance.
- Manage site environment during service operations.
- Identify site risks and communicate them to your supervisor.
- Take immediate action on site in case of high risk identification and apply escalation procedure.
- Perform unplanned service repairs based on equipment needs.
- Service Operations:
- Ensure end-user and site safety.
- Responsible for safe working practices and execution of maintenance instructions.
- Execute service visits (planned maintenance, callouts, and service repairs) respecting schedule and time limits.
- Plan workload effectively with service supervisor.
- Raise sales leads to supervisor.
- Back report work done accurately and timely.
- Submit time sheets based on execution.
- Manage proximity stock, identifying spare needs, requesting spares from supervisor.
- Keep service tooling, van, instruments, etc., safe, maintained, and in good condition.
- Leadership/People Management:
- Regularly update supervisor on relevant information.
- Familiarize yourself with lift and associated technology, attending proposed training.
- May be required to give training/coaching to nominated personnel by supervisor.
We offer a competitive salary of $60,000-$80,000 per year, depending on experience, as well as opportunities for professional growth and development. Our company culture values innovation, partnership, and sustainability, providing a positive work environment for all employees. We prioritize employee engagement and encourage open communication, recognizing the value of every individual's contribution.
Company OverviewKone México is a leading provider of innovative elevator solutions, committed to creating a sustainable and people-centric work environment. Our mission is to design, manufacture, and install elevators that make cities more livable and accessible. We strive to build a diverse and inclusive workplace, where everyone feels valued and supported. Join us in shaping the future of urban mobility and making a difference in people's lives.
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