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Software Delivery Director

hace 2 meses

Guadalajara, Jalisco, México Kms Technology A tiempo completo

**Job Summary**

Kms Technology is seeking a highly experienced and skilled Software Delivery Director to lead our software service delivery team. As a key member of our leadership team, you will be responsible for managing multiple client accounts, providing oversight and direction to our offshore delivery teams, and actively participating in the sales cycle for new business.

**Key Responsibilities**

• Serve as an escalation point for client issues and coordinate with our account and engineering managers offshore to resolve customer issues in a timely manner

• Build and maintain technical trusted advisor relationships with clients' influential operational and technical decision makers for the successful adoption of Kms Technology solutions and services

• Develop strategic level understanding and knowledge of emerging technology trends, tools, and services which can be leveraged on projects as needed

• Understand key competitors and their offerings

• Assist with the expansion and/or renewal of existing accounts

• Assist with the technical sales support activities for new logo and existing accounts

• Assist with the coaching and mentoring of account managers and implementation leads to ensure they fully understand client expectations, relationship building, account success factors, effective communication and status updates

• Provide feedback, advice and back up as needed to account managers to ensure they have the support needed to effectively run accounts and promote positive work environment

• Attend and actively participate in staff meetings, offering ideas, insights and recommendations on Kms Technology's policies, staffing needs, client service improvements, new business opportunities, and other topics that ultimately impact the overall quality of the account

• Consistently demonstrate the ability to successfully move into problem-solving mode whenever challenges or concerns arise

• Work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment for the entire staff

**Requirements**

• Bachelor's Degree required (preferably in Computer Science or Computer Information or Healthcare fields)

• 10+ years of experience within the software service delivery industry that includes the full product and software development lifecycle

• 5+ years of experience delivering large software technology programs, leading high performing teams, and selling client projects

• Knowledge of the software engineering standards, including ISO27001, SOC2, CMM

• Superior writing and editing skills

• Outstanding public speaking skills

• Ability to manage and mentor junior staff

• Open to travel on an annualized average of 35% of the time including international trips; peak travel can be 100% for up to a period of 2 weeks

**What We Offer**

• Location: Guadalajara, Jalisco, Mexico, Hybrid; 4 days at the office