Customer Care Specialist

hace 1 mes


Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Consultant at Motorola Solutions. As a key member of our customer support team, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and contributing to the overall success of the company.

Key Responsibilities
  • Handle inbound calls and resolve a wide range of complex customer issues, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests.
  • Provide accurate and reliable information to customers, utilizing your problem-solving skills to find effective solutions.
  • Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
  • Collaborate with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.
  • Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.
Requirements
  • Fluent in English (spoken and written).
  • Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
  • 1-year of work experience. Previous experience in Customer Service or inbound call centers is desired.
  • Full-time availability.
  • Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte esq. Ave Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa).
About Motorola Solutions

Motorola Solutions is an Equal Opportunity Employer. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their best in the moments that matter. We offer a supportive and inclusive work environment, along with opportunities for training and development.



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