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Inventory Control and Network Losses Program Manager, Global Security Operations Specialist
hace 2 meses
The Global Security Operations team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. plays a critical role in providing timely support and notification to global partners regarding incidents that have impacted, or have the potential to impact, Life Safety, Operations, and/or the Amazon Brand.
As the Inventory Control and Network Losses Program Manager, you will be responsible for protecting life-safety, ensuring operational continuity, and preserving the Amazon brand globally. You will use technology, thoroughly-vetted procedures, and best practices that exceed industry standards to achieve excellence.
Key Responsibilities- Investigation Strategy Management: Develop and implement a world-class investigation strategy across Amazon Mexico Supply Chain.
- Investigation Standards Design: Design investigation standards aligned with global standards and ensure compliance.
- Training and Liaison: Train loss prevention field members and serve as a liaison to standardize shrink reduction mechanisms.
- Support to Loss Prevention Team: Support the Loss Prevention team, including data interpretation, trending analysis, and overall department initiatives.
- Product Loss Investigation: Initiate, develop, and resolve product loss associated with all Amazon sites in the format assigned to.
- Casework Development: Develop casework through analytics, surveillance, testing, and proven investigative tactics.
- Investigation Management: Manage multiple investigations simultaneously while prioritizing and partnering with location resources to effectively identify and close incidents of theft.
- Investigative Metrics Enhancement: Enhance, track, and report on investigative metrics which are key performance indicators allowing performance improvements to achieve desired outcomes.
- Internal and External Theft Investigation: Assist with investigations of internal and external theft and fraud and conduct interviews when appropriate.
- Security Best Practices: Identify, promote, and implement security best practices in a designated delivery center.
- Stakeholder Partnership: Effectively partner with internal customers in evaluating current and future security services, processes, and initiatives.
- Data Collection and Analysis: Coordinate data collection through database polling or data entry from multiple DC; and conduct analysis generating strategic and tactical interpretations.
- Cross-Functional Assistance: Provide cross-functional assistance to different stakeholders through Amazon's Supply Chain.
- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- English B2+
- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
