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Operations Manager
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We are seeking a highly skilled and experienced BPO Operations Manager to join our team at TaskUs. As a key member of our customer experience operations team, you will be responsible for leading and managing a team of professionals to deliver exceptional customer service and drive business growth.
Key Responsibilities:
- Lead and manage a team of customer experience professionals to achieve business objectives and deliver exceptional customer service.
- Develop and implement effective strategies to improve customer satisfaction, reduce churn, and increase revenue.
- Collaborate with cross-functional teams to identify and prioritize business opportunities and drive process improvements.
- Analyze data and metrics to inform business decisions and optimize operations.
- Provide coaching and development opportunities to team members to enhance their skills and performance.
Requirements:
- At least two years of experience in a manager role in a call center or BPO environment.
- Proven track record of meeting and delivering targets, with a strong focus on customer experience and service delivery.
- Excellent communication and interpersonal skills, with the ability to articulate complex ideas and build strong relationships with stakeholders.
- Ability to multitask and work in a fast-paced environment, with a strong attention to detail and analytical skills.
- Experience with data analysis and metrics-driven decision making.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
