Supply Chain Resolution Manager

hace 3 semanas

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

We are seeking a highly skilled Supply Chain Resolution Manager to join our team at Hewlett Packard. As a key member of our North America Direct Customer Operations, you will play a crucial role in resolving disputes and ensuring smooth supply chain operations.

Job Summary:

The Supply Chain Resolution Manager will be responsible for investigating and resolving complex supply chain issues, managing inventory analysis and planning, demand management, logistics management, and import/export operations. You will work closely with stakeholders to gather input, provide key information, and drive open dispute backlog management.

Key Responsibilities:

  • Manage a broad range of moderately complex supply chain processes, including inventory analysis and planning, demand management, logistics management, and import/export operations
  • Resolve complex operational issues that may arise from the end-to-end sales process, such as order status, dispute payment, invoice upload to customer portals, returns, and deliveries
  • Identify opportunities for process improvement and develop recommendations
  • Drive open dispute backlog management
  • Coordinate or lead regional and global business unit planning teams to maintain and enhance current business processes
  • Review performance metrics on a regular basis and provide narrative and inputs as requested
  • Contribute to priority projects with complex analyses and assist in developing recommendations
  • Mentor junior-level staff and coordinate, develop, and manage a Regulatory Trade Compliance program

Requirements:

  • First level university degree or equivalent experience; may have advanced university degree
  • Typically 4-6 years of experience in a supply chain function
  • Broker's license and/or 4-6 years of experience in a customs/global trade function

Preferred Qualifications:

  • Strong understanding of supply chain processes (plan, source, make deliver)
  • Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes is preferred
  • Experience in Accounts Payable or Collections is a plus
  • Knowledge of vendor portals is a plus (Ariba, Coupa, etc)
  • Knowledge of financials tied to supply chain operations (invoices, credits, returns)
  • Very strong analytical and data modeling skills
  • Very Strong communication and influencing skills; mastery in English and local language
  • Proven relationship management skills
  • Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling
  • Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert
  • Strong business acumen and technical knowledge within area of responsibility
  • Strong Understanding of HP's overall supply chain strategy
  • Extensive understanding of Material Requirements Planning (MRP), Available to Promise (ATP) and master scheduling
  • Good understanding of national and international trade requirements to align customs/trade function with business objectives

Estimated Salary: $85,000 - $110,000 per year

About Hewlett Packard:

Hewlett Packard is a leading technology company that offers a wide range of products and services. Our team is passionate about delivering innovative solutions that meet the needs of our customers.

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