Service Writer

hace 7 horas


Santiago de Querétaro, Querétaro de Arteaga, México Radwell A tiempo completo
About Radwell

Radwell is a dynamic and goal-driven organization seeking a skilled Service Writer to join our team in the repair department. This role offers an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.

Job Summary

We are looking for a highly motivated and detail-oriented Service Writer to process repair quotes, orders, and support sales staff in the repair department. The ideal candidate will have strong communication skills, be able to multitask efficiently, and possess a keen attention to detail.

Key Responsibilities
  • Repair Service Writing: Process repair quotes, orders, and related tasks with precision and efficiency.
  • Customer Service & Support: Provide timely and effective customer support, responding to inquiries, and resolving issues promptly.
  • Collaboration with Sales Staff: Work closely with sales staff to close orders, ensuring seamless communication and efficient order processing.
  • Quote-to-Order Transfer: Facilitate quote-to-order transfers, maintaining accurate records and updating customers on order status.
  • CRM Task Assignments: Complete CRM task assignments, following up with customers to ensure timely completion.
Qualifications & Requirements
  • High School Diploma or Equivalent: Required for this position.
  • Good Communication & Customer Service Skills: Essential for interacting with customers and colleagues.
  • Microsoft-Based Systems Knowledge: Proficiency in Excel and Outlook is necessary.
  • Team Player: Ability to work collaboratively in a fast-paced environment.
Knowledge & Skills
  • Strong Computer Proficiency: Essential for managing systems and data.
  • Multi-Tasking Ability: Ability to handle multiple tasks simultaneously.
  • Attention to Detail: Crucial for accuracy and precision in processing repair quotes and orders.
  • Problem-Solving Abilities: Effective in resolving customer issues and finding solutions.
Estimated Salary: $45,000 - $60,000 per annum

This estimate is based on industry standards and location factors. As a valued member of our team, you can expect a competitive salary package that reflects your skills and experience.


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