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Training Coordinator

hace 1 mes

Chihuahua, Chihuahua, México Autozone A tiempo completo

Job Summary:

We are seeking a highly motivated and organized Training Coordinator to join our team at Autozone. In this role, you will assist in conducting training needs assessments, collaborating with stakeholders to determine training priorities, and supporting the design and development of training programs.

Responsibilities:

  • Assist in conducting training needs assessments to identify knowledge and skill gaps within the organization.
  • Collaborate with Training Analysts and stakeholders to gather information and determine training priorities for different employee groups and job roles.
  • Support the design and development of training programs and materials based on identified needs.
  • Stay informed about industry trends, best practices, and emerging technologies in learning and development.
  • Assist in creating training content, such as presentations, manuals, e-learning modules, job aids, and interactive activities, following established templates and guidelines.
  • Assist in delivering training sessions using various methodologies, such as instructor-led classroom training, virtual sessions, workshops, and webinars.
  • Coordinate logistics, set up training equipment, and ensure the smooth operation of training sessions.
  • Support the evaluation of training programs by collecting and analyzing feedback, assessments, and training data.
  • Assist in managing training logistics, including scheduling sessions, booking venues or virtual platforms, and coordinating training materials.
  • Maintain accurate training records, attendance, and completion data using learning management systems (LMS) or other training administration tools.
  • Communicate effectively with AutoZoners, providing support and addressing their training-related inquiries.
  • Contribute to the continuous improvement of training programs by providing suggestions for enhancing training content, delivery methods, and evaluation strategies.

Requirements:

  • Level of formal education: An Associate's degree (two-year program) or equivalent formal training program.
  • Area of study: Customer Service, Training.
  • Years of experience: 2-3 years.
  • Type of experience: Customer Service, Training impartation, Contact Center knowledge.
  • Strong knowledge of MS Office (PowerPoint, Word) and E-Learning tools.
  • Other/preferred: Training certifications.