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Operations Support Analyst 2
hace 2 meses
The Quality Analyst 2 is a developing professional role within Citigroup Inc. that applies specialty area knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data. This role identifies policy gaps and formulates policies, interpreting data and making recommendations. The ideal candidate will have a good understanding of how the team interacts with others in accomplishing the objectives of the area and will develop working knowledge of industry practices and standards.
Key Responsibilities- Reviews performance over time and calculates/analyzes performance trends.
- Partners with business and/or training to identify performance issues; independently develops performance improvement tools.
- Recommends specific action steps to improve quality.
- Analyzes processes, identifies gaps, and formulates policies that have limited but direct impact on the business.
- Provides judgments and recommendations to management based on quality reviews.
- Applies good understanding of how the team interacts with others in accomplishing the goals of the area.
- Applies specialty area knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data.
- Interprets data and makes recommendations.
- Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
- Develops working knowledge of industry practices and standards.
- 0-2 years relevant experience.
- Previous experience as a Customer Solutions Officer is preferred.
- Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
- Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook).
- Attentive to detail and possesses high analytical skills.
- Working knowledge of specialized products, processes, systems & services.
Bachelor's/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
