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Platform Architect

hace 2 meses


Ciudad de México, Ciudad de México ServiceNow A tiempo completo
About the Role

We are seeking a highly skilled Platform Architect to join our Customer Outcomes team at ServiceNow. As a key member of our team, you will play a critical role in accelerating platform adoption and improving customer outcomes.

Key Responsibilities
  • Work closely with customers across executive, platform owner, enterprise architects, and development teams to deliver successful solutions.
  • Provide technical expertise across multiple engagements to guide customers, partners, and internal team members.
  • Develop relationships with technical and business leaders at the customer site to understand their digital transformation vision.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard.
  • Manage technical governance and delivery operating model and governance.
  • Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices.
  • Support the sales effort by scoping and estimating engagements and change orders.
Requirements
  • 8+ years of progressive experience in a professional services organization or equivalent education/experience.
  • Management consulting experience.
  • Ability to travel up to 80%.
  • Creativity with comfort running programs independently in a fast-paced environment.
  • Success driving complex issues through analysis and resolution.
  • ServiceNow certifications in aligned workflow.
  • Industry domain expertise.
  • Large program experience leading architecture and design.
  • Cloud application technology experience.
About ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome candidates from diverse backgrounds and experiences.

We lead with flexibility and trust in our distributed world of work. If you require a reasonable accommodation to complete the application process, please contact us.