Enterprise Customer Success Strategist

hace 5 días


Ciudad de México, Ciudad de México Signifyd A tiempo completo

As a Senior Enterprise Customer Success Manager at Signifyd, you'll play a pivotal role in driving the success of our customers and expanding their portfolios. Your expertise in customer success management, technology acumen, and passion for delivering outstanding results will be key in achieving our goals.

Responsibilities
  • You will oversee the entire customer lifecycle, ensuring ongoing client satisfaction and retention across a portfolio of assigned clients.
  • Leverage your knowledge of the Signifyd platform to advise on best practices around product usage with end-users.
  • IDentify, establish, and strengthen relationships with current and potential stakeholders within your accounts.
  • Successfully close renewals and seek out additional expansion opportunities within your book of business.
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed.
  • Work closely with Marketing to identify and convert successful customers into advocates.
  • Embody Signifyd values and serve as a role model for other team members.
  • Develop collateral and conduct periodic business reviews with client executive teams.
  • Act as a face of the company at trade shows and other key industry events, both virtually and in person.

Requirements for position:

  • 5+ years of Customer Success Management and/or Account Management; technology background required.
  • Proven customer management experience with large and complex accounts.
  • Excellent communication and presentation skills.
  • Professional fluency in Portuguese, English, and Spanish.
  • An analytical and metrics-driven work style.
  • Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives.
  • Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.).
  • Driven, resourceful, detail-oriented, and highly organized.
  • A self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.
  • Background in e-commerce, fraud, or payments industries is a plus.

Estimated salary range: $90,000 - $120,000 per year, depending on location and experience.

The ideal candidate will possess excellent communication and presentation skills, with the ability to thrive in a fast-paced environment. If you're passionate about delivering exceptional customer experiences and have a proven track record in customer success management, we encourage you to apply.

About Signifyd

Signifyd is a leading provider of AI-powered risk decisioning solutions for ecommerce companies. Our platform helps merchants optimize their online sales and customer experiences while minimizing risk and increasing revenue.



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