Customer Support Professional
hace 1 semana
About the Role
We are seeking a highly skilled and motivated Customer Support Specialist to join our Electrification team at ABB. As a key member of our team, you will provide exceptional customer support and ensure seamless communication with internal and external stakeholders.
Key Responsibilities
As a Customer Support Specialist, your key responsibilities will include:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Coordinating with internal teams to ensure effective case ownership and end-to-end handling of customer requests.
- Initiating customer feedback loops to understand satisfaction levels and identify areas for continuous improvement.
- Supporting the maintenance of contact lists, routing tables, and internal/external pages.
- Assisting in outbound activities such as marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.
Qualifications
To be successful in this role, you will need:
- A Bachelor's Degree in Electrical, Mechanical, Electromechanical Engineering or a related field.
- At least two years of experience in customer support.
- Strong leadership, attention to detail, self-criticism, and excellent customer service attitude.
- Advanced English language skills.
About Us
At ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration, combined with a focus on diversity, inclusion, and equal opportunities, are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
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