Customer Support Professional

hace 1 semana


San Luis Potosí, San Luis Potosí, México Abb A tiempo completo

About the Role

We are seeking a highly skilled and motivated Customer Support Specialist to join our Electrification team at ABB. As a key member of our team, you will provide exceptional customer support and ensure seamless communication with internal and external stakeholders.

Key Responsibilities

As a Customer Support Specialist, your key responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Coordinating with internal teams to ensure effective case ownership and end-to-end handling of customer requests.
  • Initiating customer feedback loops to understand satisfaction levels and identify areas for continuous improvement.
  • Supporting the maintenance of contact lists, routing tables, and internal/external pages.
  • Assisting in outbound activities such as marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Qualifications

To be successful in this role, you will need:

  • A Bachelor's Degree in Electrical, Mechanical, Electromechanical Engineering or a related field.
  • At least two years of experience in customer support.
  • Strong leadership, attention to detail, self-criticism, and excellent customer service attitude.
  • Advanced English language skills.

About Us

At ABB, we are dedicated to addressing global challenges. Our core values of care, courage, curiosity, and collaboration, combined with a focus on diversity, inclusion, and equal opportunities, are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.



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