Cloud Sustainment Engineering Manager Lead

hace 3 días


Guadalajara, Jalisco, México Ttec A tiempo completo
Lead Cloud Operations and Engineering Team

We are seeking a seasoned Cloud Sustainment Engineering Manager to join our IT team at Ttec. As a global company with 50,000+ employees, we transform customer experience by helping clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

The successful candidate will manage a Cloud Sustainment Engineering Team, working closely with the Cloud Architecture and Design teams to move Cloud Projects into an operational state. This includes leading GCP, Azure, Automation, and Linux infrastructure operations in a 24/5 environment with a diverse team across the world.

This position will work as part of Sustainment Engineering management staff, providing production cloud (IaaS, SaaS, PaaS) governance, administration, security, and operating system administration, and problem support. The primary focus is on evolving our cloud journey, managing day-to-day operational activities, delegating duties, and leading outage bridges when escalated.

The role requires supervising staff, including ensuring 24/7 support, recommendations for hiring decisions, facilitating employee skills development, resolving disagreements, motivating, and making duty assignments. Key responsibilities include:

  • Managing Cloud Ops, Automation, and Linux teams responsible for governance, administration, operation, compliance, and finops.
  • Managing the Delivery of Cloud services for the Engage business unit.
  • Improving Governance, Automation, Administration, and security for all aspects of the cloud (IaaS, SaaS, PaaS).
  • Creating streamlined automation for Cloud Operational tasks using Terraform, Python, PowerShell, and Ansible.

The ideal candidate will have relevant Cloud and Infrastructure work experience: 5-7 Years, with 2 years of managing people. Solid understanding of Agile Methodology using Jira is essential. Extensive IaaS and DevOps experience in GCP, Azure, and/or AWS is required. Experience with Cloud Infrastructure Automation tools, preferably Git, Terraform, Jenkins, and Ansible, is also necessary.

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience. If you're a motivated and experienced Cloud Sustainment Engineer looking for a new challenge, please apply.



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