Senior Support Analyst
hace 3 semanas
Job Summary:
We are seeking a highly skilled and customer-focused Senior Support Analyst to join our team at Nasdaq. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring that our customers receive the best possible experience.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Resolve technical issues and escalate complex problems to the development team or platform support team
- Develop and maintain knowledge of AxiomSL products and services
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with industry trends and best practices in customer support
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 3 years of experience in customer support or technical support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong knowledge of AxiomSL products and services
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and cover letter, to [insert contact information].
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