IT Support Specialist

hace 5 días


Ciudad de México, Ciudad de México Advancio, Inc A tiempo completo
About the Position

This is a remote opportunity to work with our dynamic team at Advancio, Inc.

We are looking for a Junior-Mid level IT specialist with experience to join our team. As a vital member of our IT department, you will be responsible for providing technical support, maintaining hardware and software systems, and assisting with the implementation of IT projects.

Key Responsibilities

Computer Systems Technician:
• Manage computer systems, networks, and infrastructure to ensure optimal performance.
• Troubleshoot technical issues and provide effective solutions.

Network Management:
• Maintain and upgrade network equipment, ensuring seamless connectivity.
• Monitor network performance and optimize bandwidth as needed.

Printer Maintenance:
• Check printer status, maintain paper trays, and manage consumables (paper, toner, etc.).
• Ensure current maintenance contracts are in place.
• Add printers to users' computers when required.

Computer Support:
• Provide technical assistance to end-users, resolving small issues and escalating larger incidents via Service Now tickets.
• Install institutional software upon request.
• Map server drives and prepare new laptops.

Site Maintenance:
• Conduct temperature checks and inspect indicator lights for anomalies.
• Ensure dedicated and internet links are functioning properly, raising tickets with providers as needed.

We offer a competitive salary of $45,000 per year, reflecting the average compensation for this role in Mexico City (CDMX). This part-time hybrid position requires a strong understanding of IT systems and infrastructure, excellent problem-solving skills, and a passion for staying up-to-date with the latest technologies.



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