Night Manager

**Job Summary**

The Night Manager at Four Seasons Hotels And Resorts is responsible for ensuring the smooth operation of the hotel during the night shift. This role requires strong leadership and communication skills to coordinate with various departments and provide exceptional guest service.

**Key Responsibilities**

• Coordinate and maintain professional relationships with other departments, including Reservations, Housekeeping, Food and Beverage, Security, and Engineering.
• Act as the ultimate authority in the hotel during the night shift, responding to emergencies and security situations.
• Assess guest needs and make recommendations to ensure a high level of satisfaction.
• Review pending check-ins and check-outs, schedule departures, and reconcile bank terminals and payment methods.
• Conduct nightly system audits and prepare daily operational reports.
• Monitor activities of other departments and prioritize guest service.
• Communicate important events or VIP guests to the night team.
• Assist in the preparation and execution of contingency plans for system failures and emergencies.
• Maintain good working relationships with all departments and ensure a clean and presentable reception area.
• Be responsible for departmental equipment and stationery, coordinating and maintaining its upkeep as needed.

**Requirements**

• College education in Hospitality or Business Administration.
• Minimum of two (2) years in a leadership role with a strong track record in a luxury resort.
• Minimum experience of two (2) years in the reception area or guest relations.
• Ability to communicate, read, and write in English and Spanish. Extra languages are a plus.
• Ability to work with all hotel systems and maintain a high attention to detail.
• Understand and ability to deliver high-quality, luxury service standards.