Experience Customer Success Strategist
hace 9 horas
We are seeking an experienced Customer Success Strategist to join our Scaled CX Solutions team. In this role, you will be responsible for delivering fast time to value recommendations to our customers, while managing a portfolio of ~200 customers.
About the RoleThis is a unique opportunity to contribute to the mission of ensuring our customers realize value, powering their CX orgs, and achieving their objectives. As a Customer Success Strategist, you will engage customers through one on one interactions, multi-customer activities, and digital campaigns crafted to keep them engaged, supported and successful.
Key Responsibilities- Manage portfolios of customers, relying on data to balance individual engagement vs. group activities.
- Presentation of recommendations to customers based on understanding of their long term goals and current challenges.
- Hosting weekly online events that let customers get to know us while they learn alongside their peers.
- Producing short videos that convey intricate concepts in an easily digestible way.
- At least 1 to 2 years experience in a Customer Success role delivering fast time to value recommendations.
- Experience with scaled success programs, one:many programs, or working with large portfolios/groups of customers.
- Zendesk admin experience or having developed customer experience programs using Zendesk or similar software solutions.
We offer a competitive salary range of $120,000 - $150,000 per year, depending on location and experience. Our benefits package includes comprehensive health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development. Additionally, we provide a collaborative and dynamic work environment that fosters global diversity, equity, and inclusion.
-
Customer Experience Strategist
hace 4 semanas
Xico, México Zendesk, Inc. A tiempo completoCustomer Experience StrategistWe're seeking a seasoned Customer Experience Strategist to join our team at Zendesk, Inc. As a key member of our Managed Services team, you'll play a critical role in helping our enterprise customers maximize the value of our products and services.Key Responsibilities:Develop and implement customer experience strategies that...
-
Chief Customer Experience Strategist
hace 7 horas
Xico, México Cerby Inc. A tiempo completoAt Cerby Inc., we envision a future where cloud applications are used efficiently and securely. Our Customer Success team empowers our clients to build a secure environment while enabling their users to manage applications.We seek an accomplished Chief Customer Experience Strategist who will strengthen our product's value proposition for customers'...
-
Customer Success Strategist
hace 7 días
Xico, México Yalo A tiempo completoCompany OverviewYalo is a leading conversational commerce company dedicated to bringing amazing experiences to underserved populations. With roots in Emerging Markets, our mission is to marry digital commerce with the personalization and simplicity of conversations.About the RoleAs a Customer Success Strategist, you will play a crucial role in driving...
-
Customer Experience Strategist
hace 7 días
Xico, México Qualtrics A tiempo completoAbout QualtricsAt Qualtrics, we create innovative software solutions that empower businesses to deliver exceptional frontline experiences and drive growth.Achieving Business Success Through Exceptional Customer ExperienceAs a leading provider of experience management software, we help organizations across various industries leverage our platform to unlock...
-
Customer Success Strategist
hace 3 semanas
Xico, México Siteminder A tiempo completoAt SiteMinder, we foster a diverse and inclusive culture that values individual contributions and promotes team collaboration. This approach enables us to provide exceptional customer experiences and drive business success.About Our CultureWe're a team of innovators who believe in making technology simple for hoteliers. Our world-leading hotel commerce...
-
Customer Experience Strategist
hace 3 días
Xico, México Medallia A tiempo completoMedallia is more than a software company. We are committed to creating a culture that values every person and every experience. Our strength as a global workforce is the most significant contributor to our success.We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.We hire the whole person at Medallia, where you will develop a...
-
Content Strategist
hace 1 día
Xico, México Bykon A tiempo completoByKon OverviewIn our company, we're looking for an exceptional Content Strategist who can excel in customer service and navigate various work methodologies to identify suitable processes for executing content strategies. Specifically, the ideal candidate will have a deep understanding of structuring content, formats, media, and how to create value...
-
Customer Success Strategist
hace 3 semanas
Xico, México Paypal A tiempo completoAt PayPal, we believe that everyone deserves access to affordable, convenient, and secure financial services. Our mission is to democratize financial services and empower individuals to participate fully in the global economy.Job Summary:We are seeking a skilled professional to join our team as a Merchant Growth Specialist. As a key member of our team, you...
-
Digital Experience Strategist
hace 3 días
Xico, México Bayer A tiempo completoJob Description:This is a unique opportunity to shape and execute comprehensive omnichannel strategies, working closely with product teams to deliver best-in-class customer experiences.As a Digital Experience Strategist, you will be responsible for co-creating end-to-end communication strategies that support product teams in achieving their outcomes and...
-
Customer Success Manager
hace 4 semanas
Xico, México Zendesk A tiempo completoAt Zendesk, we're committed to empowering our customers to achieve their objectives through exceptional customer experiences. As a Customer Success Manager - Scaled Success Expert, you'll play a critical role in ensuring our customers realize value from our solutions.Key responsibilities include managing large portfolios of customers, leveraging data to...
-
Customer Success Professional
hace 8 horas
Xico, México Salesforce, Inc. A tiempo completoUnlock Customer Success with SalesforceAs a Customer Success Manager at Salesforce, you will play a vital role in driving customer success and revenue growth. This is an exceptional opportunity to leverage your technical expertise and business acumen to deliver unparalleled value to our customers.About the RoleThis position requires an experienced...
-
Technical Customer Success Manager
hace 4 semanas
Xico, México Crossover A tiempo completoMaximize Customer Success with Trilogy ProductsAs a Technical Customer Success Manager at Crossover, you will be responsible for bridging direct customer feedback with our product teams and harnessing impactful AI solutions to drive customer success. This role requires at least 3 years of experience in a customer success or product management role within the...
-
Customer Success Manager
hace 1 mes
Xico, México Salesforce, Inc. A tiempo completoJob Title: Customer Success ManagerAt Salesforce, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for partnering with our largest and highest-profile customers to ensure their success on the Salesforce platform.Key Responsibilities:Partner with...
-
Digital Product Strategist
hace 3 días
Xico, México Citi A tiempo completoJob OverviewWe are seeking a highly skilled Digital Product Strategist to join our team at Citi. As a key member of our product development team, you will be responsible for driving the delivery of digital products that enhance customer experience and drive business growth.About the RoleThis is a full-time position that requires strong analytical and...
-
Experience Design Merchandise Strategist
hace 7 días
Xico, México Pepsico A tiempo completoAbout UsPepsiCo is a multinational food and beverage corporation that operates globally. We are proud to be one of the largest companies in our industry, with iconic brands consumed over a billion times a day.Job SummaryWe are seeking an experienced Experience Design Merchandise Strategist to join our team. In this role, you will develop new experience at...
-
Customer Experience Manager, Senior
hace 3 semanas
Xico, México Infor A tiempo completoJob SummaryThe Senior Customer Experience Manager will be responsible for building and maintaining strong relationships with customers to drive business growth and customer satisfaction. This role will involve leading customer account teams, developing and executing success plans, and providing exceptional customer service.Key ResponsibilitiesLead customer...
-
Customer Success Manager
hace 4 semanas
Xico, México Mindbody A tiempo completoWe're revolutionizing the fitness & wellness industry, and we're looking for talented professionals to help us achieve our mission. Mindbody + ClassPass bring together the best of both worlds: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...
-
Cloud Success Strategist
hace 3 semanas
Xico, México Microsoft A tiempo completoWe are seeking a highly motivated Customer Success Account Manager to drive program management for strategic customers. This role will involve driving consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. The ideal candidate will provide cross-engagement oversight,...
-
Customer Success Associate
hace 4 semanas
Xico, México Gigamon A tiempo completoAbout the RoleGigamon's Customer Success Team is responsible for delivering exceptional customer experiences. As a Customer Success Associate, you will play a key role in ensuring our customers achieve their objectives.You will work closely with our customers to understand their needs and provide tailored support to help them maximize their Gigamon...
-
Customer Experience Lead
hace 3 semanas
Xico, México Qualtrics A tiempo completoWe are seeking a seasoned Customer Experience Lead to join our team at Qualtrics. As a key member of our Customer Experience (CX) Professional Services team, you will play a pivotal part in our success by leading the design and delivery of impactful customer experience programs. You will contribute to the initial onboarding experience, build lasting client...