Regional Service Expert for Global Mobile Telco Services
hace 2 semanas
Job Summary
We are seeking a highly skilled Regional Service Expert for Global Mobile Telco Services to join our team at SAP. As a key member of our Global Mobile Telco Services team, you will be responsible for delivering high-quality mobile operations and ensuring the stability of our mobile services.
Key Responsibilities
- Manage and support mobile carriers within the region to ensure seamless operations
- Analyze and maintain corporate mobile fleets through mobile expense management
- Act as the regional point of contact for mobile expense management and ensure inventory maintenance and KPI adherence within SAP Expense Management Tool
- Manage workflow approvals within SAP Expense Management Tool and provide support for billing and invoicing queries
- Escalate and resolve issues related to billing and workflow queries, and engage with SAP Mobile Expense Management Vendor in weekly operations calls
- Support DTMS colleagues on escalations and issues, and collaborate with the Global Mobile Telco Team on carrier issues
- Monitor billing and ensure data alignment
Requirements
- Bachelor's or Master's degree in Computer Science or a related field
- Understanding of mobile technologies and vendor management
- Technical troubleshooting skills
- Ability to coordinate delivery and projects as a team lead in a heterogeneous environment
- Excellent English communication skills (written and verbal)
- Experience in data analyzing, reporting using MS Excel and SAP systems
About the Team
Our Global Mobile Telco Services team is a small, global team responsible for managing and operating our corporate mobile carrier environment. We work closely together on globally aligned projects, sharing best practices, experiences, and knowledge. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering high-quality mobile services.
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