Regional Service Expert for Global Mobile Telco Services

hace 2 semanas


Ciudad de México, Ciudad de México SAP A tiempo completo

Job Summary

We are seeking a highly skilled Regional Service Expert for Global Mobile Telco Services to join our team at SAP. As a key member of our Global Mobile Telco Services team, you will be responsible for delivering high-quality mobile operations and ensuring the stability of our mobile services.

Key Responsibilities

  • Manage and support mobile carriers within the region to ensure seamless operations
  • Analyze and maintain corporate mobile fleets through mobile expense management
  • Act as the regional point of contact for mobile expense management and ensure inventory maintenance and KPI adherence within SAP Expense Management Tool
  • Manage workflow approvals within SAP Expense Management Tool and provide support for billing and invoicing queries
  • Escalate and resolve issues related to billing and workflow queries, and engage with SAP Mobile Expense Management Vendor in weekly operations calls
  • Support DTMS colleagues on escalations and issues, and collaborate with the Global Mobile Telco Team on carrier issues
  • Monitor billing and ensure data alignment

Requirements

  • Bachelor's or Master's degree in Computer Science or a related field
  • Understanding of mobile technologies and vendor management
  • Technical troubleshooting skills
  • Ability to coordinate delivery and projects as a team lead in a heterogeneous environment
  • Excellent English communication skills (written and verbal)
  • Experience in data analyzing, reporting using MS Excel and SAP systems

About the Team

Our Global Mobile Telco Services team is a small, global team responsible for managing and operating our corporate mobile carrier environment. We work closely together on globally aligned projects, sharing best practices, experiences, and knowledge. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering high-quality mobile services.



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