Experienced Project Manager for Continuous Improvement in LATAM

hace 2 semanas


Xico, México Uber A tiempo completo
About the Role

We are seeking an experienced Project Manager to join our team in LATAM. As a key member of our Customer Experience Program, you will be responsible for executing and monitoring our Eaters and Couriers experience and support strategy. Your primary focus will be on analyzing, creating, recommending, and managing operational and strategic initiatives across various programs and support modalities in the region.

You will play a meaningful role in understanding opportunities in the Customer Experience within the Marketplace team, connecting and developing an E2E mindset while connecting to business metrics. Your work will have a significant impact on the success of our operations in LATAM.

Responsibilities
  • Design, implement, and maintain support processes and policies, identifying areas of continuous improvement.


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