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IT Support Specialist

hace 1 semana

Ciudad de México, Ciudad de México Hitachids A tiempo completo

We're a global team of innovators at Hitachi Digital Services, harnessing engineering excellence and passion to co-create meaningful solutions to complex challenges.

As a Technical Assistance Expert, you will be responsible for assisting with software installations and updates, ensuring systems are up-to-date and secure.

You will serve as the initial point of contact for technical support requests via phone, email, and support tickets. Collaborate with team peers to provide best-in-class customer service for aligned tasks.

Required skills and qualifications include:

  • Excellent communication and customer service skills to support Global customers.
  • Serve as the initial point of contact for technical support requests via phone, email, and support tickets.
  • Collaborate with team peers to provide best-in-class customer service for aligned tasks.
  • Provide first-line support for a variety of IT issues including hardware, software, network, and application-related problems.
  • Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, following internal procedures.
  • Experience with tools like ServiceNow, Genesys, and Beyond Trust (Bomgar).