Front Desk Team Lead

hace 4 semanas


Quintana Roo, México Thompson Playa Del Carmen A tiempo completo

**Job Summary**

The Front Desk Supervisor at Thompson Playa Del Carmen is a key leadership role that requires a positive and professional attitude, strong communication and analytical skills, and the ability to drive team engagement and ensure guest satisfaction.

**Responsibilities**

Monitor Front Desk services quality to ensure guest satisfaction before, during, and after staying.

Drive team engagement and ensure amazing service for our guests.

Schedule and train team members to meet the needs of our guests.

Handle guest complaints in a professional and positive manner.

Maintain a high level of knowledge of the Opera system and World of Hyatt Program.

**Qualifications**

Minimum 1-year work experience as Front Desk supervisor.

Excellent presentation and service attitude, proactive.

Refined verbal and written communication skills.

Ability to work efficiently and professionally during rush operation.

Conversational, writing, and reading English skills.


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