Operational Support Specialist Naucalpan

hace 2 semanas


Naucalpan de Juárez, México Citi A tiempo completo

The Document Control Specialist performs complex tasks with a direct impact on the business. Ensuring high-quality services and products is their primary objective, working with minimal supervision. This role may involve servicing various products or services, applying in-depth knowledge of technical principles, professional concepts, and team objectives. The specialist understands how assigned duties contribute to the work of the team/unit and how units coordinate efforts to achieve function objectives.

Key responsibilities include analyzing and monitoring workload daily, researching items, assisting customers, coordinating workflow activities, training team members under the direction of the Document Control Supervisor, and ensuring compliance with company policies and procedures. Additionally, they monitor incoming mail volume and ensure appropriate coverage is provided within each departmental function.

This position requires tact, diplomacy, and sensitivity when exchanging complex or sensitive information. The ability to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures is essential. Basic knowledge of the organization, business, and its policies is required.

Responsibilities:

  • Analyze and monitor workload on a daily basis
  • Research items and assist customers
  • Coordinate workflow activities, train team members under the direction of Document Control Supervisor
  • Ensure quality control, checks, and reviews operation procedures to comply with company policy & procedures
  • Process and monitor core functions and problem issues that arise in the flow of work within the department
  • Monitor daily incoming mail volume throughout the day to ensure appropriate coverage is provided within each function of the department
  • Prepare reports for management based on production and quality of the unit on a daily and monthly basis

Qualifications:

  • 2-4 years relevant experience
  • Previous related experience preferred
  • Understanding of business procedures, business products, processes, and computer systems

Estimated Salary Range: $60,000 - $80,000 per annum, depending on location and experience.
Location: Naucalpan
About Citi: Citi is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to providing a workplace free from discrimination and harassment.



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