Backend Office Analyst for Customer Support

hace 1 mes


Metepec, México Citi A tiempo completo

Citi seeks a highly motivated Service Analyst 1 to execute day-to-day customer service activities, ensuring adherence to company policies and guidelines. This entry-level position aims to resolve client inquiries, provide ongoing support, and contribute to the overall success of our team.

Key Responsibilities:

  • Assist with administration of compliance procedures and control systems, including monitoring, researching, and responding to inquiries across product lines
  • Evaluate accuracy of research and compliance advice provided to sales teams
  • Develop information regarding required changes in reports and procedures
  • Support senior management by preparing written and verbal reports on compliance program status, issues, trends, and concerns
  • Implement recommendations concerning changes, improvements, and enhancements

Qualifications and Skills:

  • Prior experience in a related field preferred; relevant certifications such as Series 6 and 26 License
  • Fundamental understanding of industry regulations in the US and Canada; extensive knowledge of systems, products, and culture
  • Effective communication, influencing, and relationship management skills
  • Proven ability to creatively solve problems

Benefits:

  • A competitive salary ranging from $55,000 to $65,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career growth

About Citi:

Citi is an equal opportunity employer committed to diversity and inclusion. We strive to create a work environment that is inclusive and respectful of all employees, regardless of their background or identity. If you are a motivated and talented individual looking for a challenging role in customer service, we encourage you to apply.



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