Senior Training Developer

hace 1 mes


Guadalajara, Jalisco, México F5 A tiempo completo
About F5

F5's mission is centered around making the lives of our customers and their customers better. This means prioritizing a diverse community where each individual can thrive.

Our Security and Distributed Cloud (SDC) organization is leading the way in building the future of F5's business, delivering and securing any app and API anywhere.

We are building a focused, fast-paced, highly motivated team driven by technology, where everyone's contribution directly impacts F5's success in the cloud.

About the Role

The Senior Technical Training Developer plays a pivotal role in enabling our customer-facing teams to support and serve customers. As part of the SDC Support & Services Business Operations Team, this role will create and streamline learning across a customer-facing organization responsible for delivering managed security solutions to customers.

This role will drive the creation of content and learning designed to enable our teams to work with customers on both existing products and new products and features as they are released to market.

Primary Responsibilities
  • Forge and rejuvenate technical training courses for customer-facing support and services teams.
  • Collaborate in the creation, review, and testing of new technical training content with various forms of delivery - instructor-led, web-based, and video.
  • Author web-based micro-modules and videos for just-in-time learning.
  • Review and update technical product training course content and labs.
  • Coordinate testing and evaluation of materials to ensure technical accuracy.
Requirements and Qualifications

You will engage with Subject Matter Experts (SMEs) who are assisting in the development and review of technical training. You will get the chance to facilitate SME resources, collaborate in working sessions to develop and improve training materials within scheduled timelines, and partner with your coworkers to resolve course development issues.

You'll partner with the training delivery teams and coordinate Train-the-Trainer activities for updated training content to ensure the trainers are prepared to deliver the course material. You will have the opportunity to deliver portions of the training periodically to internal/customer audiences.

Key Skills and Qualifications

Strong interpersonal skills and your ability to read, write, and speak English fluently, with the aptitude to successfully deliver and communicate complex technical training to an internal audience.

Proficiency with MS-Word, MS-PowerPoint, and rapid authoring tools, such as Articulate, Camtasia, etc.

Experience with video pre-production and production tools and techniques.

Technical experience with a scripting language (HTML, JavaScript, Python, etc.) is a plus.

Estimated Salary: $120,000 - $150,000 per year

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