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Business Solutions Analyst
hace 2 meses
**About Nestle Operational Services Worldwide Sa**
We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestle's digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
**Job Summary**
We are looking for a Business Solutions Analyst to complete our Technical & Production Department within IT organization. This position will be integrated in the Quality, Agriculture & Cross Stream LATAM Team, with focus overall LATAM region, including Mexico, Central America, Caribbean Islands and South America. It's 63 factories in our scope.
**Key Responsibilities**
- Gather and evaluate functional requirements, write functional specifications, coordinate onshore and offshore developers, test scenarios and build prototypes for SAP based Quality and Agriculture.
- Identify, build, test and implement changes to current systems with the objective to ensure compliance, improve performance and/or usability.
- Support deployment in factories in all LATAM markets.
- Coordinate with GLOBE support teams the ways of installation of MII systems in the factories and the patching.
- Act as the second level of support for stream solutions, analyzing and resolving incidents. Drive root cause analysis and implement permanent fixes with focus on continuous improvement.
- Support the on-boarding and training of new team members.
- Ensures that the Product/Product Group Managers and Business/Functional Relationship Managers are supported in the development of the strategy through incremental improvement of the product.
- Secures that program development, logic, process flows and specifications are analyzed, documented and tested prior to implementation.
- Ensure the training materials for the Product Group area are documented.
- Oversee the delivery of training to the end users, deployment and support team.
- Support the analysis and resolution of solution issues as part of the second level sustain.
**Requirements**
This position requires a deep understanding of business strategies, opportunities, threats and needs, as well as the ability to translate them into IS/IT product requirements. The ideal candidate will have experience in gathering and evaluating functional requirements, writing functional specifications, and coordinating with developers and stakeholders.
**What We Offer**
Nestle Operational Services Worldwide Sa offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.
