Senior SAP CRM IT Analyst

hace 3 semanas


Guadalajara, Jalisco, México Ntt Data A tiempo completo

Job Summary

We are seeking a skilled Senior SAP CRM IT Analyst to join our team at Ntt Data. As a key member of our SAP CRM team, you will be responsible for providing technical support and guidance to our business users.

Key Responsibilities

  • Work closely with business users to identify and document functional and technical requirements.
  • Develop complex requirements for process or system solutions within the business domain.
  • Maintain expert product knowledge and use an analytical approach to find best practice solutions and opportunities for improvement.
  • Perform root cause analysis for major issues.
  • Collaborate with the business, other functional and technical teams to deliver business requests, resolve issues, and improve system performance.

Requirements

  • Bachelor's Degree in IT/related discipline and/or equivalent SAP certifications.
  • 7 to 12 years of support, configuration, and testing experience in SAP modules that support the CRM value stream.
  • Experience of working with SAP Security process, middleware technologies, and solutions.
  • Experience of independently debugging ABAP codes to find solutions.
  • Working knowledge of ITIL Incident, Problem, and Change Management methodologies.
  • Strong written and verbal communication skills.

About Us

Ntt Data is a global technology services company that helps clients navigate and succeed in a rapidly changing digital world.



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