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Programmatic Solutions Expert
hace 2 meses
We are seeking a highly skilled Programmatic Solutions Expert to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De C.V. as a Programmatic Solutions Consultant (PSC). The PSC will play a critical role in supporting our enterprise self-service clients on the Amazon DSP, developing and deepening long-term relationships with our clients, and driving strategic consultation of DSP best practices.
Key Responsibilities- Campaign Management and Optimization: Define priorities for campaign management and optimization initiatives based on deep knowledge of the industry, its competitive landscape, and key business issues.
- Client Relationship Management: Own the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives.
- Training and Support: Provide services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
- Data Analysis and Interpretation: Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
- Product Evolution: Drive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists).
- Process Improvement: Define and improve processes and tools for the Programmatic Solutions Consultant team to better serve customers.
A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, providing oversight in execution of campaign strategy, developing campaign optimization recommendations and monitoring their impact, and conducting deep dives to determine root causes of issues and informing customers of the best course of action.
PSCs advocate for customers in internal forums, provide troubleshooting support and triage when needed, and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day, ensuring they gradually develop into proficient users of our DSP, who see Amazon DSP as their preferred means to their goals.
About the TeamOur team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
