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Customer Service Lead Coordinator
hace 2 semanas
About the Role
Motion Industries is seeking a Customer Service Lead Coordinator to lead a team of customer service representatives. In this role, you will oversee daily operations, ensure customer satisfaction, and drive process improvements.
Main Responsibilities
- Lead and motivate a team of customer service representatives.
- Develop and implement process improvements to enhance customer experience.
- Resolve complex customer issues and escalate concerns as needed.
- Collaborate with internal teams to achieve sales targets and customer satisfaction goals.
Requirements
- Five years of experience in customer-facing roles; high school diploma or equivalent required.
- Excellent leadership, communication, and problem-solving skills.
- Ability to analyze data and make informed decisions.
- Strong product knowledge and negotiation skills.
