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Technical Solutions Manager Senior
hace 2 semanas
Information Technology Senior Management Forum is seeking a highly skilled and experienced Senior Technical Account Manager to join our team.
The successful candidate will have a strong background in technical delivery and a proven track record of building strong client relationships. You'll work closely with our product engineering & project management teams to ensure seamless execution and high client satisfaction.
This is a hands-on role that requires strong technical understanding of Nasdaq products/technology and a passion for solving complex problems. If you're driven by customer success and enjoy working in a fast-paced environment, we want to hear from you.
Your Key Responsibilities:- Work closely with product engineering & project management teams to manage customer expectations.
- Own and coordinate client incidents and ensure they are monitored, regularly updated, and resolved according to agreed resolution / response times.
- Accountable for client SLAs and internal/external reporting on KPIs.
- Academic degree qualified in a field related to Engineering or equivalent work experience.
- 6+ years of work experience in an engineering, product management, quality assurance, or similar role.
- You are client-oriented with excellent communication and interpersonal skills.
- Have a proven and strong client relationship building capability.
