Computer Systems Technician
hace 6 días
**Join Our Mission**
We're a team of dreamers, doers, and disruptors working together to make a positive impact through innovative technology solutions.
**Job Overview:**
We're seeking a talented IT Support Specialist to join our team and help us achieve our mission.
**Key Responsibilities:**
- Provide technical support for hardware, software, and network issues.
- Troubleshoot and resolve technical problems reported by staff.
- Install and configure computer systems, applications, and networks.
- Monitor system performance and address issues proactively.
- Maintain accurate records of support requests and resolutions.
- Assist in IT projects such as system upgrades or installations.
- Educate users about best practices and provide training as needed.
- Collaborate with the IT team to improve processes and efficiency.
**Requirements:**
To succeed in this role, you'll need:
- An Associate's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- A strong understanding of computer systems, mobile devices, and other technologies.
- Experience with troubleshooting and resolving hardware and software issues.
- Knowledge of networking basics (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills and a customer-oriented mindset.
- Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
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