Resort Front Desk Receptionist
hace 3 semanas
Job Summary: We are seeking a highly skilled and experienced Resort Front Desk Receptionist to join our team at Elite Alliance (Destination Club Management) in Mexico. As a key member of our front office operations, you will be responsible for providing exceptional guest and owner service, ensuring a memorable experience for our valued clients.
Key Responsibilities:
- Provide exceptional guest and owner service, addressing inquiries, concerns, and requests in a timely and professional manner.
- Assist with check-in and check-out processes, ensuring efficiency and accuracy.
- Coordinate with housekeeping to ensure rooms are ready for check-in.
- Process checkout efficiently and handle any related transactions.
- Oversee the reprogramming of electronic locks for each residence.
- Address and resolve issues related to reservations, billing, and guest satisfaction.
- Collaborate with other departments to fulfill unique guest needs.
Requirements:
- Minimum 1-2 years of experience in front office operations in hospitality, preferably in a luxury setting.
- Bilingual in English, with the ability to fluently read, speak, write, and comprehend the language.
- Ability to communicate clearly and concisely, both orally and in writing.
- Professional appearance, demeanor, and attitude.
- Basic Microsoft Office skills, including Word and Excel.
Physical Requirements:
- Ability to lift up to 25 lbs. on a daily basis.
- Ability to stand for extended periods of time.
Working Environment:
- Work in a moderate noise level environment.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and experienced team.
- A chance to develop your skills and advance your career in the hospitality industry.
How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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