Latin America Customer Experience Director
hace 5 días
About Crunchyroll, LLC
We are a leading provider of anime and manga content to over 100 million fans across 200+ countries and territories.
Our mission is to help everyone belong by delivering high-quality experiences that connect our community with the stories and characters they love.
As a forward-thinking company, we continually push the boundaries of innovation, using the latest technologies to drive efficiency and growth.
We value diversity, equity, and inclusion, recognizing the importance of fostering a culture that celebrates individuality and promotes belonging.
The role of Director of Operations, LATAM, in our Customer Experience team is pivotal to achieving our goals.
About the RoleThis exciting opportunity requires a seasoned professional with extensive experience in customer experience operations, strategic planning, and vendor management.
- Strategic Planning: Develop and execute operational strategies that align with our global customer experience vision.
- Vendor Management: Foster strong partnerships with external service providers, ensuring seamless delivery of high-quality services that meet our standards.
- Process Optimization: Analyze data and identify areas for improvement, implementing process changes that enhance efficiency and quality.
- Cross-Functional Collaboration: Work closely with internal teams to ensure alignment and effective communication throughout the organization.
To succeed in this challenging role, you will need to demonstrate exceptional leadership skills, strategic thinking, and a passion for innovation.
- 15+ years of experience in Customer Experience Operations.
- Strong analytical skills to evaluate performance metrics and identify trends for continuous improvement.
- Proven ability to lead cross-functional teams and manage vendor relationships.
In return for your expertise and dedication, we offer a competitive salary of $120,000 per year, plus benefits and opportunities for growth and development.
Located in Mexico City and surrounding areas, this role offers a unique blend of cultural immersion and professional challenge.
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