Technical Solutions Coordinator

hace 2 meses

Irapuato, Guanajuato, México Metso Outotec A tiempo completo

Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. Our company improves our customers' energy and water efficiency, increases their productivity, and reduces environmental risks with our product and process expertise. We are the partner for positive change.

An estimated annual salary of $60,000 - $80,000 is offered to successful candidates based on the location and requirements of the job.

**Job Overview:**
We are seeking an experienced Technical Solutions Coordinator to join our team. This role will provide technical support and coordination services to our clients, ensuring seamless delivery of our products and services. The ideal candidate will have a strong background in customer service, technical knowledge, and experience working with equipment manuals, schematics, parts lists, and blueprints.

**Key Responsibilities:**

  • Provide first-line technical information by leveraging equipment manuals, schematics, parts lists, blueprints, and electronic databases.
  • Research and propose unique and alternative solutions for customers, collaborating with Sourcing and Technical Parts Support.
  • Work with Technical Parts Support and Pricing to update or add new materials in SAP, ensuring accurate tracking and completion.
  • Consult with sales teams, purchasing groups, design teams, sourcing, and logistics to ensure seamless service delivery.
  • Initiate, track, and follow up on quote requests and lead time inquiries.
  • Serve as a direct contact link for sales and external customers, enhancing communication and service.
  • Identify opportunities to upsell by recommending additional items beyond the initial inquiry.
  • Recognize and address customer and internal sales/service needs through effective communication.
  • Review and prepare responses to customer inquiries related to Mining Services, crushing, and screening products. Support other CSR workloads during peak times or absences.
  • Conduct instructional classroom and on-the-job training for new employees.
  • Facilitate critical customer service requests across departments.
  • Be available for after-hours and occasional weekend emergency activities.

**Required Skills and Qualifications:**

  • An associate's degree in a technical field or business is required; a bachelor's degree is desirable.
  • Customer service or related experience, with technical knowledge in the industry is necessary.
  • Familiarity with mining-related products is a plus.
  • The ability to understand and work with equipment manuals, schematics, parts lists, and blueprints is essential.
  • A willingness to continually learn about technical aspects of products is crucial.
  • Experience with SAP, MFG-Pro, and ATON software is an asset.

**Benefits:**

  • An inspiring purpose - enabling sustainable modern life.
  • Wellbeing and safety - major medical expenses, healthy living rewards, life insurance.
  • Compensations and rewards - annual profits tied to business and performance targets.
  • A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
  • Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  • Worldwide support - leverage our network of peers across the world, offering valuable assistance.

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