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Customer Service Expert II
hace 7 días
Motion Industries, Inc. is a leading provider of automation machinery manufacturing solutions. We are currently seeking a highly skilled Customer Service Representative II to join our team.
About the Role
This is a full-time position responsible for providing exceptional customer service to our clients. You will be the primary point of contact for customers, handling their inquiries, resolving issues, and providing quotes for products and services.
Responsibilities
- Place customer orders via various channels including phone, email, and online platforms.
- Negotiate prices and terms with customers to influence gross profit.
- Manage inventory levels to meet customer demand, source products from various locations, and determine the most cost-effective shipping methods.
- Build strong relationships with customers to drive repeat business and improve processes.
- Collaborate with internal teams to resolve customer issues, provide quotes, and handle order entry.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent required; three to five years of related experience preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- Strong computer skills, including proficiency in software applications.
- Strong negotiation and problem-solving skills.
- Basic product knowledge and understanding of industry trends.
- Reliable, organized, and detail-oriented with excellent analytical skills.
Benefits
- Motion offers a comprehensive benefits package, including health insurance, retirement plan, education assistance, paid time off, and holidays.
