Customer Service Representative

hace 4 semanas


Pto Vallarta, Jalisco, México Alaska Airlines A tiempo completo

**Company Overview**

Alaska Airlines is a leading airline that connects guests to their destinations with a focus on exceptional customer service.

**Job Summary**

We are seeking a Customer Service Agent to join our team at Mexico airport. As a key member of our passenger service team, you will be responsible for assisting guests with travel needs, responding to inquiries, and performing various tasks in ticketing, check-in, and boarding areas.

**Key Responsibilities**

  • Assist guests with travel needs, including answering inquiries, ticketing, checking-in passengers, and boarding flights.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • Perform boarding and gate duties, including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
  • Process and secure passenger luggage.
  • May perform aircraft grooming and security searches.
  • May assist with the processing, moving, and security of cargo.

**Requirements**

  • A minimum of 2 years of customer service or community service experience.
  • Exceptional interpersonal and communication skills.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 25 kgs.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast-paced environment.
  • Ability to communicate in Spanish and English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must have the legal right to accept employment in Mexico.

**Total Rewards**

  • Competitive hourly rate of MXN $97.28.
  • Free standby travel privileges on Alaska Airlines and Horizon Air.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.

**Employment Type**

Part-time

**FLSA Status**

International

**Regular/Temporary**

Regular



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