Senior Business Process Analyst
hace 2 semanas
Citi is seeking a highly skilled Senior Business Process Analyst to join our team. In this role, you will be responsible for implementing changes in a timely manner and actively utilizing tools and best practices to achieve efficiency.
Key Responsibilities- Identify, analyze, and optimize processes within the Technology area to improve efficiency, reduce costs, and enhance value delivery to clients.
- Develop and monitor KPIs to evaluate process effectiveness and drive continuous improvement.
- Collaborate with Technology teams to implement changes with minimal operational impact and maximize benefits from improvements.
- Work closely with Technology teams to understand improvement needs, consolidate feedback, and align improvement initiatives with organizational objectives.
- Develop training programs to enhance Technology team skills, promoting a culture of continuous learning and improvement.
- Conduct regular benchmarks against emerging technology trends and industry best practices to maintain Technology processes at the forefront.
- Minimum 6 years of proven experience in:
- Continuous Improvement methodologies (Lean, Six Sigma, TOC) within Technology areas.
- Project management, metric generation, and reporting.
- Awareness of Agile practices (Kanban, Scrum).
- Use of collaborative tools (Confluence, Jira).
- Knowledge of banking processes and corporate governance.
- User training and support.
- Skills:
- Proactivity.
- Data analysis.
- Problem-solving.
- Leadership.
- Effective communication.
- Teamwork.
- Degree:
- Bachelor's degree in Administration, Industrial Engineering, or related field.
- Quality specialization or administration desirable.
- Intermediate English level.
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