Technical Support Associate
hace 1 mes
Discover a rewarding career with Nextiva, where you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences.
As a Technical Support Associate, you will play a vital role in ensuring our customers receive the best possible service. You will be responsible for providing daily support to customers/users of various technology systems, answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation.
To excel in this role, you should have:
- English language fluency (verbal & written)
- 2+ years of customer service experience, preferably in a call center, technical support or help desk environment
- Hardware and/or networking knowledge preferred
- Patient, conscientious, and professional demeanor
- Ability to identify problems, form solutions, and execute step-by-step troubleshooting procedures
- High attention to detail
We offer a competitive salary and an attractive benefits package, including:
- A major health insurance plan for you and your dependents
- Vision and dental coverage
- Life insurance - 24 times your monthly salary
- A 30-day Christmas bonus (Aguinaldo)
- A 50% vacation premium
- 12 days of vacation time on your first-year anniversary
- Newly hired full-time employees earn ten personal days before their first anniversary
- A company matched savings fund - 13% of your monthly salary capped at 1.3 times the annual value of the UMA
- A $500 MXN monthly telecommunications stipend for remote workers
Join Nextiva and embark on a fulfilling career journey where you'll have opportunities to grow professionally, develop new skills, and make a meaningful impact on our customers' lives.
Estimated salary: $55,000 - $70,000 per year.
Please note that the estimated salary range is based on national averages and may vary depending on factors such as location, experience, and performance.
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