Technical Support Associate

hace 5 días


Guadalajara, Jalisco, México Nextiva A tiempo completo

Discover a rewarding career with Nextiva, where you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences.

 

As a Technical Support Associate, you will play a vital role in ensuring our customers receive the best possible service. You will be responsible for providing daily support to customers/users of various technology systems, answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation.

 

To excel in this role, you should have:

  • English language fluency (verbal & written)
  • 2+ years of customer service experience, preferably in a call center, technical support or help desk environment
  • Hardware and/or networking knowledge preferred
  • Patient, conscientious, and professional demeanor
  • Ability to identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • High attention to detail

 

We offer a competitive salary and an attractive benefits package, including:

  • A major health insurance plan for you and your dependents
  • Vision and dental coverage
  • Life insurance - 24 times your monthly salary
  • A 30-day Christmas bonus (Aguinaldo)
  • A 50% vacation premium
  • 12 days of vacation time on your first-year anniversary
  • Newly hired full-time employees earn ten personal days before their first anniversary
  • A company matched savings fund - 13% of your monthly salary capped at 1.3 times the annual value of the UMA
  • A $500 MXN monthly telecommunications stipend for remote workers

 

Join Nextiva and embark on a fulfilling career journey where you'll have opportunities to grow professionally, develop new skills, and make a meaningful impact on our customers' lives.

 

Estimated salary: $55,000 - $70,000 per year.

 

Please note that the estimated salary range is based on national averages and may vary depending on factors such as location, experience, and performance.



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