Order Fulfillment Coordinator
hace 4 semanas
**About the Role**
The Order Fulfillment Planner will be responsible for ensuring that internal and external customer orders are processed, scheduled, monitored, and fulfilled accurately, promptly, and efficiently in support of meeting Aviat revenue goal(s). This role requires a proactive person who can work independently to drive orders through the system.
**Responsibilities**:
- Facilitate scheduling of orders and resolve issues (holds, shortages, etc.) on the order.
- Manage promise dates in Oracle for revenue forecasting and update consistently to reflect ship date communicated to customer.
- Coordinate with different departments (planning/purchasing/finance/warehouse) to ensure orders will ship per promise date.
- Track and report the cause of order processing delays.
- Notify Sales and/or Customer of issues in meeting customer expectations.
- Maintain and execute Focus Customer specific tasks such as custom labeling requests, weekly reports, 3WM packings lists, 1 invoice per PO, etc.
- Coordinate order changes post-booking with Network Design Engineers, Project Managers, and Order Management (i.e. part substitution, customer address change, additional equipment, etc.).
- Review order status and ensure timely picks to meet on time delivery.
- Transact orders in Oracle through shipment process (includes, PO receipt, sales order pick and ship confirm).
- Provide Sales and/or Customer with shipment status and tracking information.
- Coordinate drop shipments of orders from multiple locations.
- Responsible for selecting mode of transportation, communicating customer specific delivery requirements, and tracking the shipment from pick up through warehouse receipt to meet customer expectations.
- Supply shipment/equipment documentation to suppliers and customers.
- Responsible for uploading proof of deliveries for all assigned shipments into ERP system.
- Issue license upgrades for all product lines.
- Ensure orders are invoiced timely and accurately.
- Assist customers with physical inventory of orders or packing list receipt errors.
- Act as the Project Manager for equipment only orders including providing feedback to Project Analyst team upon project completion.
- Participate in weekly Focus Customer calls or project kick-offs as Operations representative.
- Facilitate customer returns (RMAs) for wrong or defective equipment and ensure replacement equipment is provided in a timely manner.
- Maintain the confidentiality of all customer and company information.
- Other duties as assigned.
**Qualifications & Competencies**:
Bachelor's degree or minimum 4 years' experience in Operations.
Working knowledge/experience in Logistics is an advantage.
Knowledge of Sales, Marketing, Finance, Accounting and MRP strongly desired.
Proficient with Oracle ERP system and Excel/Word, strong analytical skills.
Ability to multitask, have good organizational and time management skills are needed to ensure that the requested tasks are completed by the specific deadlines.
Proficient with Microsoft Office Suite, specifically excel - knowledge of pivot tables, vlookups, keyboard shortcuts, etc.
Excellent interpersonal and leadership skills are needed.
Strong Customer Service skills required.
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