Job Overview

Expeditors is seeking a skilled Despatch Agent to join our team. As a key member of the operations team, you will be responsible for executing flawless operational performance, productivity, technical expertise, and excellent customer service while driving efficiency.

Key Responsibilities

• Proactively monitor key metrics to achieve expected results, including Employee Satisfaction, Operational Effectiveness, and Product OPA Audit Result.
• Exemplify and teach our company culture, mission, and goals.
• Follow the 10 Critical Success Factors and contribute to a healthy cross-functional relationship and work environment.
• Comply with company controls, policies, procedures, and processes, including the credit policy.
• Properly use all Expeditor systems and tools and understand customer expectations.
• Meet KPI Standards in accordance with the Company's processes.
• Escalate issues to Lead, Supervisor, or Manager as needed.
• Ensure that all emails and correspondence are handled timely and professionally.

Requirements

• A minimum of 3 months to 1 year of related experience in data entry and/or training.
• Customer Satisfaction orientation, good interpersonal and communication skills, and the ability to communicate at all levels.
• Self-driven personality and good computer skills, including Excel and Word.
• English fluency of 60%.