Learning Experience Strategist

hace 2 meses

Tijuana, Baja California, México Taskus A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and serving clients in the fastest-growing sectors.

We have expanded our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. Our People First culture has enabled us to establish departments such as Total Rewards, Wellness, HR, and Diversity, reflecting our commitment to employee well-being.

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Our Culture

We believe that leaders should put their direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

Job DescriptionKey Responsibilities:
  • Manage site-wide initiatives for the TaskUs training department.
  • Drive campaign-specific training programs for Team Leaders and Teammates.
  • Create and maintain necessary materials for maximizing campaign task mastery and personal development.
  • Pioneer all campaign-specific training needs and programs in the organization.
  • Execute TL and TM development training, including curriculum, training, and evaluation.
  • Maintain all relevant training materials and documents for trainees.
  • Ensure training is aligned with specific campaign and TaskUs business objectives.
  • Explore department and campaign needs to develop training materials.
  • Propose and publish a year-long training calendar with quarterly objectives.
  • Plan total training policies, programs, new testing tools, methods, and systems to ensure products meet quality standards.
Requirements:
  • At least a bachelor's degree or college degree in any field.
  • 3 years of experience as a Sr. Manager or Manager in a call center or BPO company specializing in Product Training.
  • Excellence in presentation, communication, and interpersonal skills.
  • High independence and motivation.
  • Commitment to oversee projects to completion.
  • Ability to adapt and level any training materials to a given audience.
Benefits and Perks

We offer HMO benefits for you and up to 2 dependents after 2 weeks of employment, birthday leave, wellness programs, and a chance to enjoy on-site events and time-offs.

We provide world-class, Ridiculously Refreshing workspaces, gym and recreational areas, unlimited coffee, and other on-site perks. Join TaskUs and experience our #RidiculouslyGood culture firsthand

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