Customer Service Team Supervisor

hace 2 días


Ciudad de México, Ciudad de México Helpware Inc. A tiempo completo
Job Overview

We are seeking a seasoned Customer Service Team Supervisor to join our Helpware Inc. team. As a Team Leader, you will be responsible for overseeing the activities of a team of customer service representatives, ensuring they meet the company's and client's standards.

Main Responsibilities:

  • Monitor team performance against key metrics, providing support and assistance to improve performance.
  • Perform tasks related to team management, including coaching, mentoring, and data reporting.
  • Motivate agents to perform at their maximum capacity, driving professional growth targets and enhancing productivity.
Key Qualifications:
  • Minimum 2+ years experience in the BPO industry or similar role with excellent people and client management skills.
  • Proven work experience as a team leader or supervisor.
  • In-depth knowledge of performance metrics.
  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Able to adapt to a fast-paced environment.


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