Digital Customer Engagement Lead

hace 3 días

Ciudad de México, Ciudad de México SAP A tiempo completo
About the Role

We are seeking a highly skilled Digital Customer Engagement Lead to join our SAP Enterprise Cloud Services team. This role will be responsible for delivering end-to-end customer engagement and ensuring seamless service delivery to SAP cloud customers.

Job Description

The ideal candidate will have a strong background in customer-facing roles, with a minimum of 4 years of experience as an SAP technical consultant. They should possess excellent communication skills, both written and verbal, and be able to build strong relationships with customers and stakeholders.

A key aspect of this role is the ability to deliver effective customer communication using digital mediums, achieving high customer satisfaction. The successful candidate will also have hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.

In addition to technical expertise, the Digital Customer Engagement Lead will work closely with cross-functional teams, including Project Leads and internal delivery teams, to ensure smooth customer onboarding, transition, and renewal processes.

Key Responsibilities
  • Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiate digital service kick off for customers
  • Contribute to onboarding/transitioning customers to ECS
  • Support de-escalations of critical customer situations
  • Execute technical feasibility studies / solution reviews (if applicable)
Requirements
  • Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer-facing role
  • Excellent customer focus / Networking / Relationship Building / Results-driven / Self-organized / Decision making
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

At SAP, you can bring out your best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

Our estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience.

  • Digital Customer Engagement Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe SAP Enterprise Cloud Services organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide. We are looking for a skilled Digital Customer Engagement Manager to join our team, responsible for end-to-end customer engagement and delivery of contractual...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe Digital Customer Engagement Manager is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Key ResponsibilitiesOversee the customer lifecycle from contract signing to...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe SAP Enterprise Cloud Services Private Cloud Customer Center is seeking a highly skilled Digital Customer Engagement Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our cloud customers.Key ResponsibilitiesOversee...

  • Digital Customer Engagement Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe Digital Customer Engagement Manager is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Key ResponsibilitiesOversee the customer lifecycle from contract signing to...

  • Digital Customer Engagement Director

    hace 3 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleThe Cloud Customer Engagement Manager is a key role in SAP Enterprise Cloud Services, responsible for delivering end-to-end customer engagement and ensuring contractual agreements and services are met for SAP Cloud Customers. The primary focus is on SAP S/4HANA, private cloud edition deliverables.The Cloud Customer Engagement Manager oversees...

  • Senior Digital Customer Engagement Manager

    hace 1 mes

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the Role:The Digital Customer Engagement Manager will be responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.Key Responsibilities:Oversee the customer lifecycle from contract signing...

  • Digital Community Engagement Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Axented A tiempo completo

    We are seeking a highly motivated and skilled Digital Community Engagement Specialist to develop and manage our online presence.The ideal candidate is a people-person, with experience in social media management, customer relations, and community engagement.

  • Digital Cloud Engagement Expert

    hace 2 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    Cloud Customer Engagement OpportunitySAP is a leading provider of enterprise software and services, helping customers around the world run better.We are seeking an experienced Digital Cloud Engagement Expert to join our team in Customer Success.About the Role:The successful candidate will be responsible for delivering end-to-end customer engagement and...

  • Enterprise Cloud Services Customer Engagement Manager

    hace 5 horas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    We are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP Enterprise Cloud Services.The successful candidate will be responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and oversees...

  • Oracle Engagement Lead/Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    Company Overview:Oracle is a global leader in enterprise software and cloud computing, with a mission to help its customers realize their business potential. As a leading player in the industry, Oracle offers a wide range of products and services that enable businesses to innovate and grow.Job Title: OFSAA Engagement Lead/ManagerSalary Range: $120,000 -...

  • Cloud Customer Engagement Professional

    hace 2 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About SAPSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database,...

  • Digital Services Business Development Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Ericsson A tiempo completo

    About this opportunity:Ericsson is seeking a seasoned Digital Services Business Development Lead to drive sales activities for a major multi-country Telecom operator in the Latin America and Caribbean region. The role involves leading and orchestrating customer engagement activities to develop and grow Ericsson Digital Services business in specific...

  • Digital Platform Strategist for Global Patient Engagement

    hace 3 días

    Ciudad de México, Ciudad de México Takeda A tiempo completo

    Job OverviewTakeda, a leading global pharmaceutical company, is seeking an experienced Digital Platform Strategist to lead the development and implementation of our patient engagement platform. As a key member of our digital transformation team, you will drive innovation and excellence in CRM capabilities, driving Takeda's Data and Digital mission forward.

  • Digital Services Business Development Lead

    hace 1 mes

    Ciudad de México, Ciudad de México Ericsson A tiempo completo

    About this opportunity: We are seeking a senior professional to lead and orchestrate customer engagement activities for Ericsson Digital Services in the Latin America North and Caribbean region. The ideal candidate will have a strong technical understanding of key technologies and a passion for innovation and simplification.Key responsibilities:* Oversee...

  • Senior Supply Chain Manager

    hace 7 días

    Ciudad de México, Ciudad de México Mondelēz International A tiempo completo

    About the RoleThis exciting opportunity is now available for a Senior Supply Chain Manager - Customer Engagement to join our team at Mondelēz International.Job SummaryThe successful candidate will lead the customer collaboration agenda for their assigned market or set of customers, driving value and service improvement while increasing supply chain...

  • Digital Community Engagement Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Axented A tiempo completo

    Axented is seeking a highly skilled Digital Community Engagement Specialist to develop and manage our online and offline community.About the RoleThe ideal candidate will be responsible for building and maintaining strong relationships with our customers, stakeholders, and prospects.Key ResponsibilitiesCommunity Engagement StrategyWe are looking for a...

  • Technical Basis Customer Engagement Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    SAP Enterprise Cloud Services (ECS) is a business unit that provides cloud-hosted infrastructure and application management services to customers worldwide.We are seeking a Digital Customer Engagement Manager (dCEM) to oversee the customer lifecycle, from contract signing to renewal support.The dCEM will be responsible for E2E customer engagement and...

  • SAP Technical Basis Customer Engagement Professional

    hace 4 semanas

    Ciudad de México, Ciudad de México SAP SE A tiempo completo

    About the RoleThe SAP Enterprise Cloud Services organization is a business unit responsible for providing cloud hosted infrastructure and application management services to SAP customers around the world in a 24x7 operations model. As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to...

  • Digital Product Strategist

    hace 1 semana

    Ciudad de México, Ciudad de México Capital One A tiempo completo

    About This RoleCapital One is seeking a skilled Digital Product Strategist to lead our product management team in driving innovation and growth. As a strategic thinker and problem solver, you will be responsible for defining and executing product strategies that deliver business value and drive customer engagement.Key ResponsibilitiesDevelop and implement...

  • Digital Strategy Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Edelman A tiempo completo

    About Edelman: As a leading global communications firm, we deliver customized solutions to drive business results and reputation. Our digital strategy team is looking for a seasoned supervisor to lead the development of impactful social media campaigns and strategies focused on corporate positioning, executive branding, and consumer engagement.Job Summary:...